Maximum service quality at fair prices and with best-price guarantee
Innovative and efficient machine tools are just as important in the manufacturing sector as the absolute reliability of production technology. And that is exactly what the DMG MORI manufacturer service guarantees with its extensive offer. With its maximum service quality and fair prices, the machine tool manufacturer puts the customer first.
For DMG MORI the technological evolution of its product portfolio goes hand-in-hand with the continuous optimisation of its service offer. Regular feedback from customers – which the machine supplier heeds and most especially responds to – plays a key role here. Dr. Maurice Eschweiler, Member of the Board Industrial Services, DMG MORI AKTIENGESELLSCHAFT, explains: “We wish to satisfy the high demands on service quality at fair prices with five service promises. A tough claim to measure up to!”
Best-price guarantee for OEM spare parts
In accordance with its strong customer commitment DMG MORI is as of now, offering an exclusive best-price guarantee. If a customer finds a spare or wear part somewhere else that is at least 20 percent cheaper, DMG MORI will reimburse the price difference to 100 percent. Dr. Maurice Eschweiler goes on to tell us: “This means we can ensure our customers get OEM spare parts at fair prices.” A customer can also save additional costs: “Shipping is free of charge for orders placed in the online shop.”